The world has changed irrevocably over the last year. And the importance of showing kindness and empathy has never been a greater key performance index (KPI) in life and business, writes Lee-Anne Carter.
There is a time to provide advice and offer an opinion – especially if asked – and there is a time not to. Don’t be too quick to offer unsolicited advice, as it can cause offence or upset. If on the receiving end, reacting harshly to it can equally cause friction in your relationship.