Telehealth Consultations

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Our telehealth consultations enable patients in South Melbourne and surrounding suburbs to receive quality care remotely from the comfort of their home or workplace. With Telehealth we have seen improvement in patient access to our healthcare services, reduced inconvenience for our patients and families from regional areas as well as reducing the risk of COVID-19 transmission in our community. Currently, our doctors are facilitating telehealth consultations in Melbourne over the phone. Get in touch with our telehealth doctor in Melbourne today.

How does telehealth work at our clinic?

At your telehealth consultation, you will be able to speak to our doctors on the telephone and discuss your concerns during the consultation. Our doctors will greet you and start the consultation by asking you to describe your health concerns or any issues you’re facing. We encourage you to write a list of symptoms on how you feel as that will help our doctors to give you the best advice on your treatment. The doctor or telehealth GP in Melbourne you are booked in with will call you at the time of your appointment. Please allow up to 30 minutes in case of a medical emergency or delay.

What happens during my telehealth consultation?

Our doctor will evaluate your health based on the clinical information provided and will make an assessment over the phone. When a physical examination or face to face consultation is required, you may be asked to attend in person. Any referrals for further investigations will be emailed to you. Prescriptions may be sent to your mobile phone or email via eScript or faxed to your nominated pharmacy.

Is my telehealth appointment confidential?

Yes, all consultations and services provided by South Melbourne Medical Hub are private and confidential. So, feel free to discuss any health concerns you have during the call.

How to get the most out of your telehealth consultation?

When attending our telehealth consultation, we encourage you to do the following:

  • Test your connections prior to the appointment
  • Make a list of questions that you have for our doctors that relate to your care
  • Write down a list of symptoms that you have noticed lately
  • And be ready for your appointment on time

What type of concerns our doctors can assist you with via a Telehealth consultation?

Our doctors and telehealth Melbourne GPs can assist you with a wide range of conditions over the phone. However, it is best to discuss a condition that does not require a medical examination. Some of the common health issues our doctors solve over a telehealth consultation are;

  • General Health concerns like cold, flu or ingestion
  • Repeat pathology investigations
  • Repeat referrals
  • Repeat prescriptions
  • Mental health consultations (not a mental healthcare plan)
  • Telehealth medical certificates
  • Discussing results from the previous pathology
  • Management of chronic conditions
  • STI screenings (via referral)

What are our fees for telehealth consultation?

TelehealthPractice feeMedicare Rebate*
Short consultation (Level A)$50.00$17.90
Standard Consultation (Level B)$85.00$39.10

Please note: Long telephone consultations (over 6 minutes) are not funded by Medicare, and require a face-to-face consultation.

What if I want to cancel my appointment?

In case you’re unable to attend, please give us a call. We are more than happy to reschedule your appointment at a time of your convenience. However, please provide at least 2 hours’ notice to cancel or reschedule your appointment to avoid the $20 cancellation fee.

Can I get Medicare rebates for my telehealth consultation?

Medicare eligibility for telehealth consultations is now ONLY for patients who have attended a face-to-face consultation with our doctors in the last 12 months. For more information on telehealth billing at our Melbourne practice, please get in touch.

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