Fees and Billing Information
Doctors practising at South Melbourne Medical Hub bill privately, with Medicare rebates available for eligible services.
Concession card holders, including Health Care Card and Pensioner Concession Card holders, and children are eligible for reduced consultation fees. Please ask our reception team about applicable fees when booking.
Accounts must be settled on the day of your consultation. Payment can be made by credit card, EFTPOS or cash. For eligible services, Medicare rebates are processed to your debit card at the time of payment.
Test Results, Recalls and Repeat Prescriptions
A consultation fee applies where an appointment with a doctor is required to discuss test results, a recall or a repeat prescription. Requests that require clinical assessment or medical advice cannot be completed by reception staff alone.
Please refer to the fee tables below for our consultation fees and applicable Medicare rebates.
Standard Consultation Fees
Weekdays, before 5pm
These fees apply to appointments on weekdays before 5pm. The same fees apply to Telehealth consultations*.
| Service | Private Fee | Medicare Rebate (MBS) | Estimated Out-of-Pocket Cost |
|---|---|---|---|
| Standard Consultation | $103.00 | $45.05 | $57.95 |
| Long Consultation | $175.00 | $87.10 | $87.90 |
| Prolonged Consultation | $205.00 | $128.35 | $76.65 |
Out-of-pocket costs shown are calculated as the private fee minus the applicable Medicare rebate. Medicare rebates are subject to eligibility.
Weeknight After-Hours Fees
Monday to Friday, after 5pm
A higher consultation fee applies to appointments from 5pm onwards on weekdays.
| Service | Private Fee | Medicare Rebate (MBS) | Estimated Out-of-Pocket Cost |
|---|---|---|---|
| Standard Consultation | $120.00 | $45.05 | $74.95 |
| Long Consultation | $190.00 | $87.10 | $102.90 |
| Prolonged Consultation | $220.00 | $128.35 | $91.65 |
Weekend Consultation Fees
Saturday, 9am–1pm
| Service | Private Fee | Medicare Rebate (MBS) | Estimated Out-of-Pocket Cost |
|---|---|---|---|
| Standard Consultation | $120.00 | $45.05 | $74.95 |
| Long Consultation | $190.00 | $87.10 | $102.90 |
Saturday, after 1pm
| Service | Private Fee | Medicare Rebate (MBS) | Estimated Out-of-Pocket Cost |
|---|---|---|---|
| Standard Consultation | $155.00 | $45.05 | $109.95 |
| Long Consultation | $225.00 | $87.10 | $137.90 |
Sunday
| Service | Private Fee | Medicare Rebate (MBS) | Estimated Out-of-Pocket Cost |
|---|---|---|---|
| Standard Consultation | $155.00 | $45.05 | $109.95 |
| Long Consultation | $225.00 | $87.10 | $137.90 |
Important information about Medicare rebates
Medicare rebates are only available to patients who meet the relevant Medicare eligibility requirements. If you have not attended the clinic within the previous 12 months, a Medicare rebate will not be available for your appointment.
The out-of-pocket amounts above are estimates based on the listed Medicare rebates. Your actual out-of-pocket cost may vary depending on your Medicare eligibility and the consultation item billed.
Other Fees
Treatment Room
Medical consumables used as part of your treatment may attract a separate fee.
Procedural fees vary depending on the type and complexity of the procedure. Please enquire about applicable fees prior to your appointment.
We stock a range of travel and other vaccines. Please ask our reception team about individual vaccine prices, or book a travel vaccination consultation with one of our doctors.
Consultation Fees for Allied Health
Physiotherapist Fees
| Service | Duration | Private Fee |
|---|---|---|
| Initial Consultation | 40 min | $130 |
| Follow up consultation | 20 min | $85 |
| Extended Follow-up Consultation (two or more concerns) | 40 min | $130 |
After-hours fee: An additional $5 surcharge applies to all appointment types booked after 5pm on weeknights.
Choosing your appointment: If you have multiple concerns to discuss or require a longer assessment or treatment session, please book an Extended Follow-up Consultation to allow sufficient time
Dietician Fees
| Service | Duration | Private Fee |
|---|---|---|
| Initial Consultation | 45 min | $120 |
| Review consultation | 20 min | $85 |
Concession Card Holder and Children Fees
Concession card holders, including Health Care Card and Pensioner Concession Card holders, and children under 18 years are eligible for a $10 reduction in the consultation fee at every appointment.
This reduced fee applies to standard, long and prolonged consultations, including weekend and after-hours appointments.
Please ask our reception team about applicable fees when booking.
Consultation Fees
| Service | Private Fee | Medicare Rebate (MBS) | Estimated Out-of-Pocket Cost |
|---|---|---|---|
| Standard Consultation | $88.00 | $45.05 | $42.95 |
| Long Consultation | $160.00 | $87.10 | $72.90 |
| Prolonged Consultation | $190.00 | $128.35 | $61.65 |
Implanon Insertion and Removal
Please note, for IUDs and Implanon procedures, a $40 treatment room booking fee is applicable. This fee is not claimable on Medicare, and is charged at the time of booking.
| Service | Duration | Private Fee | Medicare Rebate (MBS) | Estimated Out-of-Pocket Cost |
|---|---|---|---|---|
| Pre-Insertion Consultation | 15–30 mins | Bulk Billed | Bulk Billed | Bulk Billed |
| Implanon Insertion | 15–30 mins | Bulk Billed | Bulk Billed | Bulk Billed |
| Implanon Removal | 15–30 mins | Bulk Billed | Bulk Billed | Bulk Billed |
| Implanon Replacement | 15–30 mins | Bulk Billed | Bulk Billed | Bulk Billed |
Pre-Consult: All patients having an Implanon insertion (including replacements) require a pre-consult on a separate day to their appointment.
Implanon device: Patients will be responsible for purchasing the contraceptive device, which they will obtain from a pharmacy and bring to the appointment.
Non-Medicare: If you don’t have a Medicare card and would like to book an IUD procedure, you can pay privately and use private health. Please enquire with our reception team on (03) 9284 3400 for an updated fee schedule.
IUD Insertion and Removal
Please note, for IUDs and Implanon procedures, a $40 treatment room booking fee is applicable. This fee is not claimable on Medicare, and is charged at the time of booking.
| Service | Duration | Private Fee | Medicare Rebate (MBS) | Estimated Out-of-Pocket Cost |
|---|---|---|---|---|
| Pre-Insertion Consult* | 15–30 mins | Bulk Billed | Bulk Billed | Bulk Billed |
| IUD Insertion | 30 mins | Bulk Billed | Bulk Billed | Bulk Billed |
| IUD Removal | 15–30 mins | Bulk Billed | Bulk Billed | Bulk Billed |
| IUD Replacement | 15–30 mins | Bulk Billed | Bulk Billed | Bulk Billed |
Non-Medicare: If you don’t have a Medicare card and would like to book an IUD procedure, you can pay privately and use private health. Please enquire with our reception team on (03) 9284 3400 for an updated fee schedule.
Pre-consult: All patients having an IUD insertion (including replacements) require a pre-consult on a separate day to their appointment.
IUD device: Patients will be responsible for purchasing the contraceptive device, which they will obtain from a pharmacy and bring to the appointment.
Medical Termination of Pregnancy (MTOP)
Please visit the MTOP information page for specific booking advice.
| Service | Private Fee | Medicare Rebate (MBS) | Estimated Out-of-Pocket Cost |
|---|---|---|---|
| Initial MTOP Assessment | $98 | $45.05 | $52.95 |
| MTOP Consult | $300 | $87.10 | $212.90 |
| MTOP Follow Up | $98 | $45.05 | $52.95 |
The initial MTOP Assessment can be completed as a telehealth appointment. However, please be aware that if it’s your first time visiting South Melbourne Medical Hub, Medicare cannot rebate telehealth appointments.
Menopause Care Pathway
The Menopause Care Pathway provides a timeline, with suggested follow-up consultations and estimated costs, providing a clear guide to your next steps and what to expect along the way.
The Menopause Care Pathway is designed as a guide, not a fixed schedule. You may see your GP more or less often depending on your symptoms, treatment and individual needs.
| Service | Duration | Private Fee | Medicare Rebate (MBS) | Estimated Out-of-Pocket Cost |
|---|---|---|---|---|
| Initial Menopause Consultation | 45 minutes | $250 | $87.10 | $162.90 |
| 6-week follow up | 15 minutes | Bulk Billed | Bulk Billed | Bulk Billed |
| 3-month follow up | 15 minutes | $98 | $45.05 | $52.95 |
| 1 year Ongoing review & management | 15 minutes | $98 | $45.05 | $52.95 |
Iron Infusions
| Service | Private Fee | Medicare Rebate (MBS) | Estimated Out-of-Pocket Cost | Description |
|---|---|---|---|---|
| Initial Consultation | $98 | $45.05 | $55.15 | Discuss symptoms, procedure and assessment of iron levels with a blood test |
| Iron Infusion Procedure | $250 | $87.10 | $162.90 | Private fee is inclusive of a $30 treatment room fee |
Hair Loss Consultation
| Service | Private Fee | Medicare Rebate (MBS) | Estimated Out-of-Pocket Cost |
|---|---|---|---|
| Hair Loss Consultation | $190 | $87.10 | $102.90 |
Skin Checks
| Service | Private Fee | Medicare Rebate (MBS) | Estimated Out-of-Pocket Cost |
|---|---|---|---|
| Skin Check – Standard | $200 | $87.10 | $112.90 |
| Skin Check – Long | $240 | $128.35 | $111.65 |
If a suspicious lesion is identified, additional costs may apply for biopsy or surgical removal. These will be discussed with you before proceeding.
Telehealth
| Service | Private Fee | Medicare Rebate (MBS) | Estimated Out-of-Pocket Cost |
|---|---|---|---|
| Telehealth Consultation | $98.00 | $45.05 | $52.95 |
Telehealth consults: If you have not attended the clinic in person within the previous 12 months, you will not be eligible for a Medicare rebate for your telehealth appointment.
Out of Hours Medical Care
For out of hours medical care, please call National Home Doctor 13SICK (13 74 25).
Appointments
The doctors practicing at South Melbourne Medical Hub endeavour to accommodate walk-ins where possible and in accordance with their clinical triage policy.
Cancellation and Did-Not-Attend Fees
If you are unable to attend your appointment, please provide at least 2 hours’ notice to cancel or reschedule.
Appointments cancelled with less than 2 hours’ notice, or missed appointments, will incur a fee equivalent to the full consultation fee booked, as the appointment time has been reserved specifically for you.
If you are more than 5 minutes late to your appointment, the doctor may be unable to see you. In this case, the appointment may be recorded as a non-attendance and the applicable fee will apply. A further appointment cannot be booked until any outstanding non-attendance fee has been paid.
Parking & Accessibility
South Melbourne Medical Hub is located on L1 of the Spotlight building., which is accessible by elevator and escalator. There is street parking, and parking in South Melbourne Central free for the first 2 hrs in the building.
Feedback & Complaints
Complaints are an important source of customer feedback. South Melbourne Medical Hub and the doctors practicing at our location value the ability to address improvements. Please feel free to send your feedback via email (admin@southmelbournemedicalhub.com.au) or call and ask to speak with the Practice Manager. Feedback enables continuous improvement.
Under the Health Services Act 1987 people with complaints should try to resolve them directly with the health or medical professional. If you remain unhappy with their response, you may direct your complaint to the Health Services Commissioner at https://hcc.vic.gov.au/ .
Emergencies
- If you have an emergency please telephone 000 or go to your nearest Emergency Department.
- Our nearest hospital is the Alfred Hospital Emergency Department
Home Visits Policy
The practice can offer home visits if you are a long-term patient of the clinic, for a fee. All home visits will be triaged and managed by our nursing staff.
Medical Certificates
Medical certificates are available and can be requested at the time of consultation with your doctor. If you require a special consideration certificate, please bring the necessary paperwork to your consultation.
Practice Communication Policy
You may contact South Melbourne Medical Hub by telephone, fax or email. Emails are not monitored 24/7, therefore may only be used for non-urgent communication. Please allow 2 business days for South Melbourne Medical Hub to respond to your email. If your enquiry is urgent, please contact South Melbourne Medical Hub by phone.
Doctors practicing from South Melbourne Medical Hub may take phone calls from their patients in some circumstances, although to maintain your privacy, if they are consulting with another patient at the time of your call, the Doctor may need to call you back. All reception staff of South Melbourne Medical Hub have triage training, although they are not clinically trained. Therefore, it may be necessary for you to speak to a Nurse at South Melbourne Medical Hub for your call or concern to be triaged appropriately.
Pathology Services
Australian Clinical Labs (ACL) provides pathology services from a room within our clinic. Pathology services are provided separately from the medical consultation and may incur additional charges that are not included in our doctors’ fees.
Most services are bulk-billed to their patients holding Medicare cards. There may be a fee for some specialised tests not covered by Medicare.
Please speak with the Australian Clinical Labs pathology collector about any applicable charges before proceeding with your test, or contact ACL on 9538 6700 for further information.
Australian Clinical Labs pathology collector, located at South Melbourne Medical Hub, is open Monday-Friday, 9:00am – 3.45pm.
Privacy and confidentiality
South Melbourne Medical Hub complies with Australian Government legislation, ensuring that privacy is maintained in accordance with this legislation.
A copy of our privacy policy is available at reception.
Further information is available from the Office of the Australian information Commissioner on 1300 363 992
Reminders and practice information
The doctors practicing at South Melbourne Medical Hub are committed to preventative care. They may issue you with reminder notices.
South Melbourne Medical Hub may issue you with other information from time to time. Please advise South Melbourne Medical Hub if you do not wish to participate in these communications.
Doctors at South Melbourne Medical Hub use AI scribe technology to securely and accurately document consultations in real time. This involves secure and deidentified audio transcription which is then converted into a medical record. This allows our doctors to spend more time engaging with you and dealing with the issues you bring while not needing to focus on administrative tasks.
Please inform the practice if you would like to opt-out of the use of AI scribes.
Doctors at South Melbourne Medical Hub use AI scribe technology to securely and accurately document consultations in real time. This involves secure and deidentified audio transcription which is then converted into a medical record. This allows our doctors to spend more time engaging with you and dealing with the issues you bring while not needing to focus on administrative tasks.
Please inform the practice if you would like to opt-out of the use of AI scribes.
The doctors practicing rom South Melbourne Medical Hub bill privately with Medicare rebates available. Concession card holders (incl. health care card and pension card holders) and children are eligible for a reduced consultation fee.
Accounts are required to be settled on the day of consultation and payment is accepted by credit card, EFTPOS, or cash. Medicare rebates are processed onto your debit card at the time of settling the account for eligible services. Please refer to the below chart for fees.
Inquiring about Test results / Recalls/ Repeat scripts may also have charges if you require an appointment to discuss with the Doctor
Skin Checks/ Women’s Health / Hair loss and Allied health services such as Podiatry/ Physiotherapy / Dietitian and Osteopath services have different charges and please inquire with the receptionist before you book
| Consultations (Face to face / telehealth) | Private Fee | Out of Pocket (after medicate rebate) | Discounted Private Fee | Out of Pocket (after medicate rebate) |
|---|---|---|---|---|
| Standard Consult – Monday to Friday 9am to 5pm Telehealth (No rebate for New Patients) – Monday to Friday 9am to 5pm | $98.00 | $55.15 | $88.00 | $45.15 |
| Standard Consult – Monday to Friday after 5pm | $115.00 | $72.15 | $105.00 | $62.15 |
| Long Consult – Monday to Friday 9am to 5pm | $170.00 | $87.10 | $160.00 | $77.10 |
| Long Consult – Monday to Friday after 5pm | $185.00 | $92.10 | $175.00 | $82.10 |
| Prolong Consult – Monday to Friday 9am to 5pm | $200.00 | $77.85 | $190.00 | $67.85 |
| Prolong Consult – Monday to Friday after 5pm | $215.00 | $92.85 | $205.00 | $82.85 |
| Telehealth Consult – Long(No rebate for new patients) | $98.00 | $55.15 | $88.00 | $45.15 |
| Saturday Standard Consult-9am to 1pm | $120.00 | $77.15 | $110.00 | $67.15 |
| Saturday Long Consult- 9am to 1pm | $190.00 | $107.10 | $180.00 | $97.15 |
| Saturday after 1pm and Sunday whole day Standard Consult | $150.00 | $94.20 | $140.00 | $84.20 |
| Saturday after 1pm and Sunday whole day Long Consult | $220.00 | $137.10 | $210.00 | $127.10 |
If you miss your appointment, we will have to charge the full fee of the consultation you booked as this time is already allocated to you by the doctor .
To avoid the cancellation fees please provide 2 hours’ notice to cancel or reschedule your appointment
If you are late more than 5 minutes to your appointment, we won’t be able to see you unless approved by the doctor and non-attendance fee will apply and we won’t be able to see you at the clinic until this fee is paid
Other Fees
Treatment Room
Medical consumables used as part of your treatment may attract a separate fee.
Procedural fees will vary according to the type and complexity – please enquire prior to your appointment.
For your convenience, we stock a wide range of travel and other vaccines – please ask reception for individual prices or book in for a travel vaccination consultation with one of the doctors.
Using Pathology Services
Australian Clinical Labs (ACL) are using a room in our clinic to provide pathology services. They have separate charges and our doctors’ charges do not include pathology charges .
For more information please ask Australian Clinical Labs pathology collector before proceeding doing the blood test or phone 9538 6700.
Telehealth appointments are offered at $95.00 for a standard consultation and $140 for a long consultation attracting a Medicare rebate. Concession card holders (incl. health care card and pension card holders) and children are eligible for a reduced telehealth consultation fee. A Medicare rebate is only available to eligible existing patients of a doctor practicing from South Melbourne Medical Hub and seen face to face within the last 12 months at least once. No rebate is available for those who haven’t previously been a patient of a doctor practicing from South Melbourne Medical Hub wishing to consult via telehealth. A new feature has been implemented to our online booking system to improve efficiencies relating to Telehealth fee processing. Simply enter your credit card details at the time of booking a telehealth consultation and we will process the payment after your appointment is completed. Please note, payment is not collected at the time of entering your card details. An estimate consultation fee will be quoted, together with the Medicare Benefit Schedule rebate criteria.
Physio
| Consultation | Duration | Fee | Description |
|---|---|---|---|
| Initial Consultation | 40 min | $130 | Comprehensive assessment, diagnosis, treatment and personalised management plan. |
| Follow-up Consultation | 20 min | $85 | Review and treatment of one existing condition or a straightforward follow-up. |
| Extended Follow-up Consultation | 40 min | $130 | Recommended for two or more concerns, more complex conditions, or where a longer treatment session is required. |
| After-hours Surcharge | – | +$5 | Applies to all appointment types for after-hours bookings. |
If you would like assessment or treatment for multiple concerns during the same appointment, please book an Extended Follow-up Consultation to allow enough time for a thorough assessment and treatment.
Dietician
| Initial consult | 45 minutes | $120 |
| Review | 30 minutes | $90 |
For after hours medical care, please call National Home Doctor 13SICK (13 74 25).
- Minor Service (Level A)
A brief service for an obvious problem characterised by the straightforward nature of the task that requires a short patient history and, if required, limited examination and management. - Specific Service (Level B)
A service which requires of the General Practitioner a selective history and examination of the patient, to assess and manage the problem. - Extended Service (Level C)
A service distinguished by more complex tasks required of the general practitioner when confronted with several alternative diagnoses which require a detailed history, multiple system examination, possible investigations and management. - Comprehensive Service (Level D)
A service that requires of the general practitioner a complex intellectual process, involving exhaustive history, multiple system examination and the possible arrangement and evaluation of complex investigations in consideration of multiple alternative diagnoses.
South Melbourne Medical Hub are located on L1 of the Spotlight building. There is normally ample street parking or parking is free for the first 2 hrs in the building.
Complaints are an important source of customer feedback. South Melbourne Medical Hub and the doctors practicing at our location value the ability to address improvements. Please feel free to send your feedback via email (admin@southmelbournemedicalhub.com.au) or call and ask to speak with the Practice Manager. Feedback enables continuous improvement.
Under the Health Services Act 1987 people with complaints should try to resolve them directly with the health or medical professional. If you remain unhappy with their response, you may direct your complaint to the Health Services Commissioner at https://hcc.vic.gov.au/ .
- If you have an emergency please telephone 000 or go to your nearest Emergency Department.
- Our nearest hospital is the Alfred Hospital Emergency Department
The practice can offer home visits if you are a long-term patient of the clinic, for a fee. All home visits will be triaged and managed by our nursing staff.
Medical certificates are available and can be requested at the time of consultation with your doctor. If you require a special consideration certificate, please bring the necessary paperwork to your consultation.
Australian Clinical Labs provides onsite pathology with one pathology collection room at South Melbourne Medical Hub
PATHOLOGY COLLECTION AVAILABILITY
Monday to Friday: 9:00am – 3.45pm
Most services are bulk-billed to their patients holding Medicare cards. There may be a fee for some specialised tests not covered by Medicare.
For more information please ask Australian Clinical Labs before proceeding doing the blood test or phone 9538 6700.
You may contact South Melbourne Medical Hub by telephone, fax or email. Emails are not monitored 24/7, therefore may only be used for non-urgent communication. Please allow 2 business days for South Melbourne Medical Hub to respond to your email. If your enquiry is urgent, please contact South Melbourne Medical Hub by phone.
Doctors practicing from South Melbourne Medical Hub may take phone calls from their patients in some circumstances, although to maintain your privacy, if they are consulting with another patient at the time of your call, the Doctor may need to call you back. All reception staff of South Melbourne Medical Hub have triage training, although they are not clinically trained. Therefore, it may be necessary for you to speak to a Nurse at South Melbourne Medical Hub for your call or concern to be triaged appropriately.
South Melbourne Medical Hub complies with Australian Government legislation, ensuring that privacy is maintained in accordance with this legislation.
A copy of our privacy policy is available at reception.
Further information is available from the Office of the Australian information Commissioner on 1300 363 992
The doctors practicing at South Melbourne Medical Hub are committed to preventative care. They may issue you with reminder notices.
South Melbourne Medical Hub may issue you with other information from time to time. Please advise South Melbourne Medical Hub if you do not wish to participate in these communications.
The doctors practicing rom South Melbourne Medical Hub bill privately with Medicare rebates available. Concession card holders (incl. health care card and pension card holders) and children are eligible for a reduced consultation fee.
Accounts are required to be settled on the day of consultation and payment is accepted by credit card, EFTPOS, or cash. Medicare rebates are processed onto your debit card at the time of settling the account for eligible services. Please refer to the below chart for fees.
Inquiring about Test results / Recalls/ Repeat scripts may also have charges if you require an appointment to discuss with the Doctor
Skin Checks/ Women’s Health / Hair loss and Allied health services such as Podiatry/ Physiotherapy / Dietitian and Osteopath services have different charges and please inquire with the receptionist before you book
| Consultations (Face to face / telehealth) | Private Fee | Out of Pocket (after medicate rebate) | Discounted Private Fee | Out of Pocket (after medicate rebate) |
|---|---|---|---|---|
| Standard Consult – Monday to Friday 9am to 5pm Telehealth (No rebate for New Patients) – Monday to Friday 9am to 5pm | $98.00 | $55.15 | $88.00 | $45.15 |
| Standard Consult – Monday to Friday after 5pm | $115.00 | $72.15 | $105.00 | $62.15 |
| Long Consult – Monday to Friday 9am to 5pm | $170.00 | $87.10 | $160.00 | $77.10 |
| Long Consult – Monday to Friday after 5pm | $185.00 | $92.10 | $175.00 | $82.10 |
| Prolong Consult – Monday to Friday 9am to 5pm | $200.00 | $77.85 | $190.00 | $67.85 |
| Prolong Consult – Monday to Friday after 5pm | $215.00 | $92.85 | $205.00 | $82.85 |
| Telehealth Consult – Long(No rebate for new patients) | $98.00 | $55.15 | $88.00 | $45.15 |
| Saturday Standard Consult-9am to 1pm | $120.00 | $77.15 | $110.00 | $67.15 |
| Saturday Long Consult- 9am to 1pm | $190.00 | $107.10 | $180.00 | $97.15 |
| Saturday after 1pm and Sunday whole day Standard Consult | $150.00 | $94.20 | $140.00 | $84.20 |
| Saturday after 1pm and Sunday whole day Long Consult | $220.00 | $137.10 | $210.00 | $127.10 |
If you miss your appointment, we will have to charge the full fee of the consultation you booked as this time is already allocated to you by the doctor .
To avoid the cancellation fees please provide 2 hours’ notice to cancel or reschedule your appointment
If you are late more than 5 minutes to your appointment, we won’t be able to see you unless approved by the doctor and non-attendance fee will apply and we won’t be able to see you at the clinic until this fee is paid
Other Fees
Treatment Room
Medical consumables used as part of your treatment may attract a separate fee.
Procedural fees will vary according to the type and complexity – please enquire prior to your appointment.
For your convenience, we stock a wide range of travel and other vaccines – please ask reception for individual prices or book in for a travel vaccination consultation with one of the doctors.
Using Pathology Services
Australian Clinical Labs (ACL) are using a room in our clinic to provide pathology services. They have separate charges and our doctors’ charges do not include pathology charges .
For more information please ask Australian Clinical Labs pathology collector before proceeding doing the blood test or phone 9538 6700.
Telehealth appointments are offered at $95.00 for a standard consultation and $140 for a long consultation attracting a Medicare rebate. Concession card holders (incl. health care card and pension card holders) and children are eligible for a reduced telehealth consultation fee. A Medicare rebate is only available to eligible existing patients of a doctor practicing from South Melbourne Medical Hub and seen face to face within the last 12 months at least once. No rebate is available for those who haven’t previously been a patient of a doctor practicing from South Melbourne Medical Hub wishing to consult via telehealth. A new feature has been implemented to our online booking system to improve efficiencies relating to Telehealth fee processing. Simply enter your credit card details at the time of booking a telehealth consultation and we will process the payment after your appointment is completed. Please note, payment is not collected at the time of entering your card details. An estimate consultation fee will be quoted, together with the Medicare Benefit Schedule rebate criteria.
Physio
| Standard consult | 20 minutes | $80 |
| Standard consult | 30 minutes | $100 |
| Long consult (Required for new patients and complex cases of 2 or more issues) | 45 minutes | $120 |
Dietician
| Initial consult | 45 minutes | $120 |
| Review | 30 minutes | $90 |
For after hours medical care, please call National Home Doctor 13SICK (13 74 25).
- Minor Service (Level A)
A brief service for an obvious problem characterised by the straightforward nature of the task that requires a short patient history and, if required, limited examination and management. - Specific Service (Level B)
A service which requires of the General Practitioner a selective history and examination of the patient, to assess and manage the problem. - Extended Service (Level C)
A service distinguished by more complex tasks required of the general practitioner when confronted with several alternative diagnoses which require a detailed history, multiple system examination, possible investigations and management. - Comprehensive Service (Level D)
A service that requires of the general practitioner a complex intellectual process, involving exhaustive history, multiple system examination and the possible arrangement and evaluation of complex investigations in consideration of multiple alternative diagnoses.
South Melbourne Medical Hub are located on L1 of the Spotlight building. There is normally ample street parking or parking is free for the first 2 hrs in the building.
Complaints are an important source of customer feedback. South Melbourne Medical Hub and the doctors practicing at our location value the ability to address improvements. Please feel free to send your feedback via email (admin@southmelbournemedicalhub.com.au) or call and ask to speak with the Practice Manager. Feedback enables continuous improvement.
Under the Health Services Act 1987 people with complaints should try to resolve them directly with the health or medical professional. If you remain unhappy with their response, you may direct your complaint to the Health Services Commissioner at https://hcc.vic.gov.au/ .
- If you have an emergency please telephone 000 or go to your nearest Emergency Department.
- Our nearest hospital is the Alfred Hospital Emergency Department
The practice can offer home visits if you are a long-term patient of the clinic, for a fee. All home visits will be triaged and managed by our nursing staff.
Medical certificates are available and can be requested at the time of consultation with your doctor. If you require a special consideration certificate, please bring the necessary paperwork to your consultation.
Australian Clinical Labs provides onsite pathology with one pathology collection room at South Melbourne Medical Hub
PATHOLOGY COLLECTION AVAILABILITY
Monday to Friday: 9:00am – 3.45pm
Most services are bulk-billed to their patients holding Medicare cards. There may be a fee for some specialised tests not covered by Medicare.
For more information please ask Australian Clinical Labs before proceeding doing the blood test or phone 9538 6700.
You may contact South Melbourne Medical Hub by telephone, fax or email. Emails are not monitored 24/7, therefore may only be used for non-urgent communication. Please allow 2 business days for South Melbourne Medical Hub to respond to your email. If your enquiry is urgent, please contact South Melbourne Medical Hub by phone.
Doctors practicing from South Melbourne Medical Hub may take phone calls from their patients in some circumstances, although to maintain your privacy, if they are consulting with another patient at the time of your call, the Doctor may need to call you back. All reception staff of South Melbourne Medical Hub have triage training, although they are not clinically trained. Therefore, it may be necessary for you to speak to a Nurse at South Melbourne Medical Hub for your call or concern to be triaged appropriately.
South Melbourne Medical Hub complies with Australian Government legislation, ensuring that privacy is maintained in accordance with this legislation.
A copy of our privacy policy is available at reception.
Further information is available from the Office of the Australian information Commissioner on 1300 363 992
The doctors practicing at South Melbourne Medical Hub are committed to preventative care. They may issue you with reminder notices.
South Melbourne Medical Hub may issue you with other information from time to time. Please advise South Melbourne Medical Hub if you do not wish to participate in these communications.